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Elay.Pk Has A 14-day Return Policy. We Will Happily Accept The Unused And In Their Original Condition And Have All The Original Tags And Packaging Available Along With The Sale Receipt.

Once The Items Reach Us, The Case Will Be Investigated And An Exchange Or A Refund Will Be Offered Accordingly. Refund Will Be In The Form Of A Promo Code Which Can Be Redeemed On The Next Purchase.

Delivery Charges Will Not Be Refunded. In Case, The Wrong Products/ Sizes/ Colours Are Delivered, The Delivery Charges Will Be Refunded.

Return Parcels Should Be Sent To Us Through Any Of The Courier Companies At The Following Address: Elay.Pk, Ecommerce Department, Elay.Pk Commercial Area Phase 2 Johar Town, Lahore

If The Reverse Pick-up Request For The Returning Parcel Is Initiated By Elay.Pk Then It May Take Up To 20 Working Days To Complete The Process.
Electronics, Cosmetics, Perfumes, Toys, And Undergarments Cannot Be Returned Or Exchanged.

Need help?

Contact us at {WhatsApp} for questions related to refunds and returns.

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